Return Policy

1. Introduction

Welcome to Meracchi London. We pride ourselves on offering premium-quality products and exceptional service. This Returns & Refunds Policy explains your rights and our obligations under UK law, including the Consumer Rights Act 2015.

2. Scope

This policy applies to all goods purchased directly from our website or via our authorised retail partners. It covers:

• Regular‑priced items

• Promotional and sale items

• Gift vouchers and digital downloads (where applicable)

3. Your Legal Rights

Under the Consumer Rights Act 2015, you always have the right to:

1. Receive goods of satisfactory quality

2. Receive goods as described

3. Receive goods fit for purpose

If any item is faulty, damaged or materially different from its description, you are entitled to a repair, replacement or full refund, depending on the circumstances and within the statutory timeframes.

4. Change‑of‑Mind Returns (“Cooling‑Off” Period for Non‑Sale Items)

• For non‑sale items, you may cancel and return your order within 30 days of delivery.

• Items must be unused, in their original condition and packaging, with all labels and tags intact.

• You will be responsible for return postage costs unless the item is faulty or incorrectly supplied.

5. Refunds for Regular‑Priced Items

• Once we receive and inspect your return, we will notify you whether your return has been approved.

• Approved refunds will be issued to your original payment method within 14 days of approval.

• Original outbound shipping charges will be refunded only if the return is due to our error.

6. Sale Items

Sale items are non‑refundable unless faulty, damaged or not as described.

This means:

• We do not offer refunds for sale items if you simply change your mind.

• If a sale item is faulty, damaged or materially different from its description, your statutory rights apply (see Section 3).

7. Exceptions & Special Conditions

• Perishable or hygiene‑sensitive goods (e.g. cosmetics, earrings) cannot be returned for hygiene reasons, unless faulty.

• Custom or personalised items are final sale and non‑returnable, except in the case of a fault.

• Gift vouchers cannot be returned or refunded.

8. How to Make a Return

1. Email our Customer Care team at Info@meracchi.co.uk within the relevant timeframe.

2. Quote your Order Number, the item(s) you wish to return and the reason for return.

3. We will issue a Return Authorisation Number (RAN) and provide full instructions.

4. Pack items securely, include the RAN clearly on the outside of the parcel, and ship to the address we specify.

5. Retain proof of postage until your return has been confirmed.

9. Processing Times

• Return requests must be initiated within the timeframes set out above.

• Inspection and approval of returns usually take 3–5 working days after we receive your parcel.

• Refunds are processed within 14 days of approval; please allow additional time for your bank or card issuer to post the funds.

10. Faulty or Incorrect Items

If you receive an item that is faulty, damaged or not as described:

• Contact us within 14 days of delivery at Info@meracchi.co.uk.

• We will provide a pre‑paid return label and either send a replacement or issue a full refund, including original shipping costs.

11. Contact & Support

If you have any questions or need further assistance, please get in touch:

• Email: Info@meracchi.co.uk

• Live Chat: Click the chat icon on our website (available Monday–Friday, 09:00–17:00 GMT)

 

Last updated: 11 June 2025
Meracchi London reserves the right to amend this policy at any time. Significant changes will be posted on this page.